Terms & Conditions

On receipt of your request and deposit Fly NZ LTD will confirm your booking and from that point cancellation charges will apply. Fly NZ LTD will send you a confirmation with details of your arrangements.

Please note that a telephone booking confirmation is a firm booking as if it were made or confirmed in writing.

Charter flight arrangements

The price shown on this confirmation invoice will not be subject to any surcharges.

Scheduled flight arrangements

As scheduled airlines reserve the right to increase prices at any time, the price shown on this confirmation invoice will ONLY be guaranteed once full payment is received. The payment of a deposit guarantees your seat, not the price.

Government action

Our Price Guarantee cannot cover increases due to direct Government action — e.g. the imposition of VAT or Passenger Levy.

If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible.

Details of airlines, flight numbers/schedules and destination airports will be shown on your invoice/confirmation. Please note that a flight described as 'direct' will not necessarily be non-stop. Flight schedules may change at any time and we will advise you of any changes prior to departure. However we strongly suggest you reconfirm your reservation on any flights during your journey at least 72 hours prior to departure. We cannot accept any responsibility for delays or missed flights.

The Company strongly recommends that the Client takes out adequate insurance. The Client is herewith recommended to read the terms of any insurance to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance.

The person who makes the booking must be aged 18 years or over, accepts these conditions on behalf of all members of the party and is responsible for all payments due from the party.

No booking will be confirmed unless the required deposit has been received by The Company. Deposits are non refundable.

Cancellation before ticket issue

Should you or any member of your party be forced to cancel your flight or holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment of the cancellation charges.

Cancellation after ticket issue

Cancellation will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your travel consultant. Charter flights carry a 100% cancellation fee both before and after ticket issue.

You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking.

You are responsible for checking all these items.

Passport and visa

Passports normally need to be valid for at least 6 months beyond the period of your stay.

Health

Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Infant meals must be requested by the client at the time of booking. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by contacting the Foreign and Commonwealth Office.

It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice or on your travel documents. However we strongly recommend that you reconfirm all flights 72hrs before departure should there be any changes to the schedule. The Company will not be liable for any additional costs due to your failure to reconfirm your flights.

Most airline tickets are now 'e-tickets' and as such will normally be e-mailed, or a copy posted, within 24 hours of receipt of full payment. 'E-tickets' can also be collected at the airport of departure. All other documentation, payment receipts, hotel vouchers, transfers etc. will be sent at the same time either by e-mail or to the address of the person paying for tickets. It is the customer's responsibility for any documents lost in the post; therefore we strongly suggest that all documents are sent by recorded delivery. Prices can be obtained when booking.

Fly Lanka guarantees the lowest airfares. If you find a lower fare to your desired destination, we will beat it. To qualify, a printed or digital quotation must be provided to us via email (info@fly.co.nz) or to a travel consultant at one of our branches. The provided quotation must be from a valid and registered New Zealand travel agency and adhere to the following requirements:

• The quotation must be generated on the same day it has been presented to us. The date of quotation must be clearly visible on all presented quotations.
• The presented quotation must contain an airline booking reference, a clear airfare including listed taxes and fees, travel dates, number of passengers, confirmed availability and the booking conditions.
• If the quotation is from an online booking engine, a screenshot of the final checkout page must be provided with the finalized total present — the above mentioned conditions apply.
• All flights must be international and depart from New Zealand.

We will provide the best available fare from the same economy booking class using the same flights, dates and airline as the provided competitor quotation. If a cheaper fare is not available or if the flight is no longer available for booking, the cheapest comparable fare will be provided.

We will beat the initial competitor quotation only and will not enter into an ongoing price negotiation.

If you have a question about this page, your booking, or how we handle your information, our team is happy to help — seven days a week.